14.11 : サービス提供

Service delivery refers to the methods companies use to provide services to their customers.

It starts with delivering information to attract interest, then negotiations, like service terms, order-taking, and billing, and finally, the delivery of the product or service.

Services are provided through various channels, depending on the nature of the service and customer needs.

For example, hospitals and schools require customers to visit a physical location.

In contrast, services such as plumbing involve the service provider visiting the customer.

Remote services, including online tutoring or purchasing travel insurance, do not require any physical presence.

Banking offers in-person and online services, allowing customers to choose based on convenience, similar to other hybrid models.

Services must be delivered timely to meet customer needs, as they are perishable. Service timing ranges from scheduled appointments, like a restaurant reservation, to on-demand options like Amazon Prime's same-day shipping. Many services offer twenty-four-by-seven access for flexibility.