12.7 : 客户利润指标 I

Customer profitability metrics help organizations assess customer value and decide on acquiring, retaining, and managing customers.

For example, Customer Lifetime Value or CLV estimates the total revenue a business can expect from a customer over time. A software company with a hundred-dollar annual subscription typically sees a five-hundred-dollar CLV over five years.

Customer Profit measures profit after deducting costs. In a retail setting, if a customer spends two hundred dollars and costs are one hundred fifty dollars, the profit is fifty dollars.

Retention Rate tracks customer loyalty by monitoring the percentage of retained customers. For instance, if a fitness club retains nine thousand of its ten thousand members, the retention rate is ninety percent.

Conversely, the Attrition Rate, or Churn Rate, measures customer loss. For example, a streaming platform losing five thousand of its fifty thousand subscribers would have a churn rate of ten percent.

Monitoring these metrics enables businesses to refine strategies, enhance profitability, and drive growth.